Refund policy

This is a translation for your convenience. Only the German version is legally binding.

Consumers have the following right of withdrawal.

Withdrawal policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day the contract is concluded. If you have chosen delivery of your gift voucher as a gift card by post, the withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the gift card.

To exercise your right of withdrawal, you must inform us (Sultan Hamam GmbH, Bülowstraße 56-57, 10783 Berlin, phone 030 / 21 75 33 75, email info@sultan-hamam.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we received notification of your withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of such reimbursement.

If you have received a gift card by post, the following also applies: we may withhold reimbursement until we have received the gift card back or until you have supplied evidence of having sent back the gift card, whichever is the earlier. You must send back or hand over the gift card to us without undue delay and in any event not later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the gift card before the period of fourteen days has expired. You bear the direct costs of returning the gift card. You only have to pay for any loss in value of the gift card if this loss in value is due to handling of it that was not necessary to examine its condition, properties and functioning.

If you received the gift voucher as a PDF, no return is necessary. The gift voucher code will be blocked upon withdrawal.

Early expiry of the right of withdrawal

The right of withdrawal expires before the end of the withdrawal period if you have fully redeemed the gift voucher at your express request and you confirmed before redemption that you are aware that you will lose your right of withdrawal upon full redemption.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

To Sultan Hamam GmbH, Bülowstraße 56-57, 10783 Berlin, email info@sultan-hamam.de:

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods (*)/for the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is submitted on paper)

Date

(*) Delete as appropriate.