Frequently Asked Questions (FAQ)

An appointment is required for treatments such as the body scrub, foam wash, massage and beauty treatments. Please request it a few days in advance. We also recommend a booking request for hamam admission only, so that your visit can begin in a relaxed way and without waiting. Groups of 5 or more, please always book in advance, even without treatments.

The easiest way is our booking request form, via WhatsApp or by email to service@sultanhamam.de. Let us know the treatment or package you would like, the number of people and your preferred date and approximate time. We will get back to you within 24 hours.

Not yet. Your appointment is only confirmed once a member of our team has confirmed it to you personally. Please only come to us after this confirmation.

Write to us via WhatsApp or email and give the date and time of your existing appointment, and if you are rebooking, your new preferred date as well. We will then confirm the new appointment to you personally. We appreciate it if you let us know as early as possible.

If you will arrive more than 10 minutes later than arranged, please send us a short WhatsApp message with your full name, your phone number and your appointment. We will pass this on to the responsible colleague straight away and get back to you.

Unfortunately, we cannot give live occupancy information. With a booking request, we plan your visit so that it begins in a relaxed way.

Our team comes from many countries. We speak German, Turkish, Arabic and, depending on the staff present, other languages. We are of course also happy to help you in English.

We are sorry to hear that. Please write to us via WhatsApp or by email to service@sultanhamam.de with your full name, your phone number and your concern. We will pass it on straight away to the responsible colleague, who will get back to you personally.

You are welcome to bring your own bathing essentials: towels, bath slippers and toiletries, and a bathrobe if you like. If you have booked a massage or a body scrub, please remember a bikini or swimming trunks. If you prefer not to bring anything, you can rent individual towels at reception or our towel package for 12 € with a large and a small towel, bath slippers and a peştemal. With gift vouchers, you can also add the towel package directly in the cart.

During women-only hours, you can bathe as you wish: in a swimsuit, in a bikini, wrapped in a peştemal or without swimwear. During the mixed hours on Wednesday evenings, swimwear is required. Please always place a towel underneath you in the hamam and in the sauna. During massages and body scrubs, please wear at least swimming trunks or bikini bottoms.

Yes. Because of the risk of slipping in the wet areas, bath slippers are required. You are welcome to bring your own. With us, bath slippers are included in the towel package for 12 €.

Nothing, you do not need any previous experience. On your first visit, our team will explain the process and the rooms in detail and guide you step by step through the ritual.

Hamam admission covers 3 hours, and our packages include 3 to 5 hours depending on the package. The body scrub and foam wash take place during your bathing time. Massages and beauty treatments are added on top, with no extra charge for the longer stay: with 3 hours of admission and a 60-minute massage, you will therefore be with us for 4 hours.

Yes. You can extend your admission from 3 to 5 hours for 14 €, also directly when buying a gift voucher. If you spontaneously stay longer, an extra charge applies on site depending on the duration, which our team will be happy to tell you.

For the best result, ideally avoid body lotion for one to two days before your visit.

You will find Sultan Hamam Berlin at Bülowstraße 56-57, 10783 Berlin-Schöneberg, close to the U-Bahn station Bülowstraße (U2). We are easy to reach by public transport and by car. You will find a map and directions on our Contact & Directions page.

We have customer parking spaces in our courtyard, but they are usually taken. Please be prepared to park in the surrounding area. Paid parking zones apply there, so parking is subject to a fee.

A hamam is a traditional bath in the oriental and Roman tradition. Sultan Hamam Berlin is a traditional hamam with rooms fully clad in marble and combines this long bathing culture with modern wellness. Special highlights are the body scrub and the oriental foam wash, which you will only find like this in a hamam.

Traditionally, you fill a marble basin with water at the temperature you like and pour it over your body with a hamam bowl. On site, our team will gladly show you how it works.

You warm up in the hamam on the heated marble stone, the göbektaşı, and in the steam hamam. The warmth opens the pores and prepares the skin for the body scrub with the kese mitt, followed by the oriental foam wash with soft soap foam. Afterwards, your visit winds down in the sauna and lounge, with a massage or beauty treatment if you wish.

Admission for 28 € includes 3 hours in our bathing areas: hamam, steam hamam, sauna, relaxation rooms and lounge. Treatments such as the body scrub, foam wash, massage or beauty treatments are not included and can be added flexibly.

The kese body scrub costs 21 €, the oriental foam wash (sabunlama) also 21 €, and both together 41 €. These treatments require you to warm up in the hamam and steam hamam beforehand, so please always book admission as well. The Gül Package already includes the body scrub, and the Sultan Package and the Duru Package include both the body scrub and the foam wash.

The body scrub usually takes about 10 minutes. The body is scrubbed, while the face and intimate area are left out. The treatment is gentle and suitable for almost all skin types.

In dedicated treatment rooms, not on the marble stone in the middle of the hamam. Massages also take place in a separate massage room.

For the foam wash, we use classic hamam soap with olive oil, which is moisturising. Massages are given with a neutral massage oil that is suitable for people with allergies. If you have any questions, please feel free to ask us before or during the treatment.

The partial body massage for back, shoulders and neck is available as 25 minutes for 34 € and as 40 minutes for 50 €, the full body massage as 60 minutes for 75 € and as 80 minutes for 95 €. You will find all the details on our Massage page.

No, you can also come just for a massage. If you would like to use our showers before or after the massage, we charge 5 € for this. If you like, you can combine the massage with a bathing visit, for example with admission for 28 € or with one of our packages, which already include the massage.

We offer the facial for 59 €, the personalised facial for 69 €, hand care for 39 € and foot care for 45 €. Beauty treatments are only available by appointment. The Duru Package already includes facial care.

Women are treated exclusively by female staff, men exclusively by male staff. During women-only hours, only female staff are in the house. Treatment by a person of the other gender is not possible, even during the mixed hours on Wednesday evenings.

We plan your reservations so that guests arriving together receive their treatments close together. We often even call you at the same time, so that treatments of the same length take place almost in parallel.

Yes, our packages combine admission and treatments at a better price than booking them individually: Gül (79 €) with 3 hours of admission, body scrub and a 25-minute partial body massage, Sultan (139 €) with 4 hours, body scrub, foam wash and a 60-minute full body massage, Duru (219 €) with 5 hours, body scrub, foam wash, an 80-minute full body massage and facial care. You will find all packages in our gift voucher shop.

In the lounge, you can enjoy a variety of teas, cold drinks and a fine selection of small oriental dishes and snacks, sweet and savoury. Our lounge voucher for 5 €, 15 € or 25 € makes a lovely gift for this and can be redeemed on site during the visit.

No, consuming food and drinks brought from outside is not permitted. In the lounge, you can enjoy small dishes and a large selection of hot and cold drinks.

No. At Sultan Hamam Berlin, bathing is traditional, which is why there is neither a pool nor a swimming pool.

No, the hamam, steam hamam, sauna and lounge are shared by all guests. In the alcoves and most areas, you still have a good degree of privacy. During your treatments, you are in a separate treatment room.

No, we do not have separate areas for individual guests or groups. However, our rooms are designed so that you can enjoy a certain degree of privacy.

No. At check-in, you receive the key to a locker assigned to you in the changing room. Please return it to reception when you leave.

Yes. After bathing, there are dedicated areas for drying your hair, freshening up and doing your make-up, and hairdryers are available.

Yes, you are of course welcome to wash your hair in the showers. You are welcome to bring your own care products such as shampoo or shower gel.

Yes, just let us know briefly at check-in. Otherwise, we will provide you with one of our hamam bowls free of charge for your stay.

No, we deliberately do not offer guest Wi-Fi. With us, you should escape everyday life and switch off completely.

We are open for you every day. Women: Monday 15:00 to 22:00, Tuesday 11:00 to 22:00, Wednesday 10:00 to 16:00, Thursday and Friday 11:00 to 22:00, Saturday and Sunday 10:00 to 22:00. Women and men: Wednesday 16:00 to 22:00.

Yes. Monday 15:00 to 22:00, Tuesday, Thursday and Friday 11:00 to 22:00, Wednesday 10:00 to 16:00 and Saturday and Sunday 10:00 to 22:00 are women-only hours. During women-only hours, men are not admitted to our bathing and lounge areas, including the bar, foyer and lounge.

On Wednesdays from 16:00 to 22:00, women and men are welcome together. This is the time when men are admitted.

On Wednesdays, we are open continuously from 10:00 to 22:00, without a break. Until 16:00, the hamam is open exclusively to women, and from 16:00 to women and men. Women can therefore come all day.

Yes. All treatments take place within our opening hours, and the women-only hours apply to the whole house.

At Christmas 2026, we are open as usual. On New Year’s Eve 2026, the hamam is open for women from 11:00 to 20:00, and on New Year’s Day 2027 for women from 13:00 to 22:00.

All our offers are also available as gift vouchers: the hamam packages Admission (28 €), Gül (79 €), Sultan (139 €) and Duru (219 €), massage gift vouchers for 25, 40, 60 or 80 minutes (34 €, 50 €, 75 €, 95 €), the lounge voucher for 5 €, 15 € or 25 € and gift cards. You will find all gift vouchers in our gift voucher shop.

Online, you can get the gift card for 25 €, 30 €, 50 €, 80 €, 100 €, 150 € or 250 €. If you buy your gift card on site, you can choose the amount freely. Gift cards can be redeemed for our entire range.

After purchasing in the online shop, you receive the gift voucher immediately as a PDF by email and also via a download link, ready to print or forward. On request, we will handwrite it on a gift card in one of three designs (3.50 € plus shipping) and send it by post within one to three working days.

Yes, our oriental gift voucher cards are available at reception during opening hours. Men can also buy a gift voucher during women-only hours; we will then serve you in a separate area.

Our gift vouchers are valid for 3 years from the date of purchase.

Anyone, because our gift vouchers are transferable and not issued in a specific name. When redeeming, please note the appropriate time, that is women-only hours or mixed hours, and book in advance where necessary.

Simply mention your gift voucher with your booking request, in the form, via WhatsApp or by email. We will then confirm your appointment.

You can share a gift card with another person. Gift vouchers for a specific service, especially packages with several services, cannot be split, and neither can the length of stay. If you have any questions, our team will be happy to help.

Yes, you can also use your gift card to pay for all items from our shop on site.

Please write to us via WhatsApp or email with your full name, your phone number and everything you know about your gift voucher. We will pass your request on to the responsible colleague, who will get back to you. This also applies if you were unable to redeem your gift voucher in time, for example due to illness or pregnancy.

Yes. On the package pages, you can add services to your gift voucher if you wish, such as a body scrub, a longer massage or a facial. In the cart, you can also add the towel package (12 €) or a lounge voucher (5 €, 15 € or 25 €).

On site, you can pay in cash or by EC card (girocard), and you can also use a gift voucher for payment. Gift vouchers in the online shop can be paid for with the payment methods offered there.

Yes. You can rent a large towel for 3.50 € and a small one for 2.50 €. The towel package with a large and a small towel, bath slippers and a peştemal costs 12 €. Peştemal and bath slippers are only available with us as part of the towel package. Towels are for rental only and cannot be bought.

Yes, in addition to towels, you can also rent a bathrobe from us. Our team at reception will tell you the price.

As a guest, you are liable for lost rental linen. Please therefore return towels, peştemal and bathrobe to reception when you leave.

In our small shop on site, you will find oriental items such as peştemal (hamam towels) for 10.00 € to 16.90 €, soaps, lamps, bathrobes and jewellery. A purchased peştemal is a separate offer and not part of the rented towel package.

Of course, for treating yourself. For treatments by our team, you do not need a mitt: we use a hygienically fresh, new scrubbing mitt for every guest. Scrubbing mitts are not available for rent.

Please speak quietly throughout the house, especially in the hamam, the steam hamam and the sauna, so that all guests can relax. There is a risk of slipping in the wet areas, so please always wear bath slippers and move carefully.

Smoking is only permitted in our smoking lounge and is strictly prohibited in all other rooms.

Cameras and smartphones may not be taken into the bathing area. Taking photos is only permitted in the front lounge area and only with the consent of the people in the picture. If in doubt, please feel free to ask at reception.

No. For reasons of hygiene, shaving is prohibited throughout Sultan Hamam Berlin, including the changing rooms, wet area, hamam and all other rooms.

We charge 30 € for a lost locker or valuables locker key. You are free to prove that no damage or significantly less damage has occurred.

We are only liable for valuables, cash and clothing in the event of our own fault, in accordance with the statutory provisions. Please always lock your locker, check that it is securely closed and keep the key safe. It is best to leave valuables at home.

Yes, use of the bath is at your own risk. We are only liable in the event of intent or gross negligence; this also applies to vehicles parked on our premises.

Heat and steam can be a strain during pregnancy. Pregnant women are therefore advised against visiting the hamam, and unfortunately we are unable to welcome pregnant guests at Sultan Hamam Berlin. We very much look forward to welcoming you after your pregnancy.

If you have a cold or a viral infection, we kindly ask you to postpone your visit. This way, you take care of yourself and protect the other guests. Simply write to us and we will gladly find a new appointment for you.

A massage requires that you are in good health. If you have health problems or are recovering from an injury, please speak to your doctor before booking. If in doubt, our staff may decline or stop a massage.

If you have a skin condition or something special needs to be considered during your treatment, please let us know briefly on site before the treatment. If you have circulatory problems, it is best to check with your doctor before visiting the warm hamam.

Unfortunately not. Access is difficult for people with certain impairments. Unfortunately, we cannot offer guests with walking or visual impairments a safe stay in our rooms.

Unfortunately, children under 7 cannot visit us. Girls up to and including 13 years of age can come on Thursdays accompanied by a woman, and girls aged 14 and over on any day. Boys up to and including 13 years of age may come along on Wednesdays during the mixed hours from 16:00. Children and young people aged 7 to 13 pay 16 € for 3 hours of admission.

For groups of 5 or more, we always ask for a reservation, even if you do not want any treatments. In your request, please tell us the number of people, the occasion, your preferred date and the treatments you would like. A member of our team will then contact you personally to plan your visit.

We will be happy to plan your occasion with you, whether a birthday, a women’s evening or a company event. Write to us via WhatsApp or email or use the booking request form, and we will get back to you with a suggestion. There is no separate area in the bath reserved just for your group.