Frequently Asked Questions (FAQ)
Welcome to our FAQ section! Here you’ll find answers to the most common questions about your visit to Sultan Hamam: our services, how the hammam works, booking, and more. If anything remains unclear, feel free to contact us directly.
Book Appointment
What should I bring to the hammam?
You’re welcome to bring your own towels, flip-flops, and shower gel. You may also bathe in a swimsuit or wrapped in a towel if that is more comfortable for you. If you prefer not to carry your own items, we offer a towel package or individual items for rental or purchase at reception.
Do I need a reservation?
Für Behandlungen, wie das Peeling, Massagen oder Kosmetik ist es ratsam, einige Tage im voraus einen Termin zu vereinbaren. Bitte rufen Sie uns hierfür unter 030 / 21 75 33 75 an. Terminvereinbarungen können Sie zu unseren Öffnungszeiten telefonisch oder per Mail machen. Bei Gruppen ab 5 Personen bitten wir um eine Reservierung, auch wenn Sie keine Behandlungen wünschen.
What should I keep in mind during treatments?
We kindly ask you to wear at least swimwear (e.g. trunks or bikini bottoms) during any treatment.
Please inform us at check-in if you suffer from any skin conditions or have health concerns that we should take into account — we’ll adapt your experience accordingly.
Who will perform my massage?
On women-only days (Tuesday, Wednesday until 4:30 pm, Thursday, Friday, Saturday, Sunday), all treatments are carried out exclusively by female staff. On mixed evenings (Wednesday from 5:00 pm), both female and male therapists are available.
I’ve never been to a hammam — what do I need to know?
Don’t worry — we’ll guide you step by step! All first-time visitors receive a full introduction to the hammam ritual by our staff, so you can relax and enjoy your experience without any prior knowledge.
Can I buy gift vouchers?
Yes — all of our services are available as gift vouchers, beautifully presented in an oriental-style card. You may purchase them on-site during opening hours, or conveniently order them online.